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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@luxemartuae.com. Please note that returns will need to be sent to the following address: Al Khail Gate, Building 13, G04, Al Quoz, Dubai. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxemartuae.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxemartuae@gmail.com.

LuxemartUAE.com Return & Refund Policy

At LuxemartUAE.com, customer satisfaction is our priority. We offer a 14-day return policy to ensure your shopping experience is seamless and worry-free. Please review our policy carefully, as it outlines your rights and obligations when returning products.

Return Policy Overview

Return Window: You have 14 days from the date of delivery to request a return.

Eligibility: Items must be in the same condition as received—unworn, unused, with tags, and in the original packaging. Proof of purchase is required for all returns.

Non-Returnable Items: Certain items, including perishable goods, custom or personalized products, and personal care goods (e.g., beauty products), are not eligible for returns. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Return Process

Requesting a Return: Contact our customer service team at support@luxemartuae.com within 14 days of receiving your order to initiate the return process.

Shipping Instructions: Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your items back. Items returned without prior approval will not be accepted.

International Returns: For orders shipped outside the UAE, customers are responsible for any applicable taxes, customs duties, and return shipping fees. Ensure you follow your country’s customs and tax regulations to avoid delays.

Damages and Issues

Inspection: Please inspect your order upon receipt. If you find any defects, damages, or incorrect items, contact us immediately so we can address the issue promptly.

Resolution: We will evaluate and resolve any issues by offering a replacement, repair, or refund, depending on the circumstances.

Exchanges

Process: To exchange an item, return the original product following our return procedure. Once the return is accepted, you may place a new order for the desired item.

Availability: Exchanges are subject to product availability.

International Specifics

USA: For orders shipped to the USA, customers are responsible for return shipping costs and any applicable customs duties. Returns must comply with local tax regulations.

EU (14-Day Cooling Off Period): If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason. The product must be in its original condition, and you must provide proof of purchase. Return shipping costs and any applicable taxes or duties are the customer’s responsibility.

Middle East: Orders shipped within the Middle East, including UAE, are subject to local VAT regulations. Customers are responsible for return shipping costs.

Sri Lanka and India: Orders shipped to Sri Lanka and India may be subject to customs duties and taxes upon return. Customers are responsible for these charges and must comply with local regulations.

Refunds

Approval: After receiving and inspecting your return, we will notify you if your refund has been approved.

Processing Time: If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Deductions: For international returns, any applicable customs duties, taxes, or return shipping fees may be deducted from your refund.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us at support@luxemartuae.com.